All in stock items are shipped via UPS ground within 5-7 business days from order being placed and clearance of payment. If an item is not in stock, we will email backorder notification with an expected ship date and the option will be given to keep item on backorder or to have payment refunded. Our regular shipping rates are UPS ground to the lower 48 US states only. Rush processing and/or shipping is available at an extra cost. We can ship to Alaska, Hawaii and Canada at an additional cost. For shipments to Canada, customer is responsible for all taxes, customs and brokerage fees.
No returns or exchanges will be accepted without a Return Authorization Number (RA#). Please email firstname.lastname@example.org to request an RA#. Returns and exchanges will only be accepted if received within 30 days of delivery. For size or item exchanges, unless there was an item error in our shipping, customer is responsible for return shipping and shipping costs for replacement item. For returns, customer is responsible for shipping costs to return items and all returns will be subject to a 15% restocking fee (30% for overstock items).
All returns and exchanges must, without exception, be received clean, unworn, undamaged, with all tags still attached and otherwise in such condition that would qualify for sale as new.